How do I make a reservation?

There are three ways to book an appointment with us:

  1. In person by visiting the Aquilla Health & Fitness Club at 11 Thurloe Place, London,  SW7 2RS
  2. Via our online booking application at shop.aquillahealthclub.com
  3. Via the telephone on +44 20 7225 0225 (Mon-Fri: 7am-10pm, Sat-Sun: 8am-8pm [London time])


How do I need to prepare for my treatment?

Customers are requested to arrive 20 minute before your treatment starts.


What do I wear during my treatment?

This depends on what treatment you booked. Please ask your therapist or at the health club reception.


How do I cancel or change my appointment?

All treatment reservations (whether by phone or online) are reserved especially for the customer, but may be cancelled or rearranged without charge up to 24 hours prior to the treatment. After this time no refunds or changes to the reservation will be possible and the full value of the treatment will be taken.


I’m a hotel resident, can I charge my treatment to my room?

Yes, all charges within the club can be simply transferred on to your main hotel room account. Please see the health club receptionist or your therapist for further details


Are there any parking facilities?

There is no onsite parking. There are car parks and parking meters locally; however they come at an extra cost


Is there a minimum age limit to use the spa and to have treatments?

If you are 16 years or over, all treatments are available. If you are 15 years and under, a parent or guardian must be present in the treatment room while the treatment is being carried out


What are the beauty treatment options for pregnant women?

In the first trimester of pregnancy you are able to have a Decleor Facial, Manicure and Pedicures (therapist will adapt the treatment for the pregnancy). In the second and third trimester you are able to have the following treatments: Pregnancy Massage, Radiant Mum 2 Be, Waxing, Manicure, Pedicure and Decleor Facial.   


How do I operate the lockers and how big are they?

Lockers are £1.00. There are long lockers for suits and smaller lockers for general clothes and gym wear. Please note, our lockers cannot fit luggage or suitcases, however these can be left at our concierge desk. 


What product brands do you use?

The world renowned Decleor and Shellac. 


Can we have treatments at the same time?

Aquilla has two adjacent treatment rooms and can perform two packages/treatments at the same time but the rooms are not interconnecting.